Versand

Shipping Policy

Last Updated: September 8, 2026

Thank you for choosing our products.

This Shipping Policy explains how we process and deliver orders, including available delivery destinations, processing times, estimated shipping times, shipping costs, tracking information, delivery delays, and delivery-related issues.

We make reasonable efforts to process and deliver orders safely and within the estimated timeframes provided.

Nothing in this Shipping Policy is intended to exclude, restrict, or limit any mandatory consumer rights available under applicable law.

1. Delivery Destinations

We currently offer standard shipping to the following European countries:

Germany
Austria
Italy
Spain
Portugal
Poland
Czech Republic
Slovakia
Slovenia
Croatia
Greece
Romania
Bulgaria
Estonia
Latvia
Lithuania

Actual delivery availability may vary depending on the product, inventory, warehouse location, delivery address, and available shipping services.

If your country or region is not listed above, please contact us before placing an order to confirm whether delivery is available.

2. Shipping Costs

For destinations currently supported on our website, Free Standard Shipping may be available where indicated during checkout.

The final shipping cost, if any, will be displayed during the checkout process before you submit your order.

We may select an appropriate carrier based on the destination, product availability, warehouse location, shipping route, and other operational factors.

Depending on the order and destination, carriers may include:

UPS
FedEx
DHL
DPD
Other suitable delivery providers

We may change the carrier used for an order when reasonably necessary due to logistics arrangements, warehouse operations, service availability, or destination requirements.

If any shipping or transportation charges are payable by the customer, we will provide the applicable information during the ordering process where required by law.

3. Order Processing Time

After an order is confirmed, we generally require approximately 3–5 business days to process the order and prepare it for shipment.

Orders are generally processed Monday through Friday, excluding applicable public holidays.

Processing times may be longer during:

Public holidays;
Promotional periods;
High order volumes;
Inventory adjustments;
Warehouse operational changes;
Unexpected technical or logistics issues.

We make reasonable efforts to process orders as promptly as possible.

4. Estimated Delivery Time

After an order has been shipped, standard delivery generally takes approximately 5–8 business days.

The typical estimated overall timeframe is:

Shipping Stage	Estimated Time
Order processing	3–5 business days
Transit after shipment	5–8 business days
Estimated total timeframe	Approximately 8–13 business days
Standard shipping	Free where indicated at checkout

These timeframes are estimates and are not intended to constitute an absolute guarantee of delivery by a specific date unless a specific delivery commitment is expressly provided and required under applicable law.

Actual delivery times may vary due to:

Delivery destination;
Carrier operations;
Customs or border processing;
Local delivery conditions;
Public holidays;
Severe weather;
Peak shipping periods;
Transportation disruptions;
Events beyond our reasonable control.

Where applicable law provides a mandatory delivery period or specific consumer rights relating to delivery, those legal requirements will apply.

5. Shipment Confirmation and Tracking

After your order has been shipped, we may send a shipping confirmation email.

Where available, the shipping notification may include:

Order shipment confirmation;
Tracking number;
Carrier information;
Tracking instructions.

Tracking information may take some time to appear after the package has been handed to the carrier.

In some circumstances, tracking information may not update immediately while the package is being transferred between logistics facilities.

If tracking information has not updated for an extended period, please contact us:

📧 dietrichkrupazj126@gmail.com

Please provide your order number and, where available, your tracking number so that we can assist you more efficiently.

6. Delivery Delays

We make reasonable efforts to process and deliver orders within the estimated timeframes.

However, delays may occur during transportation.

Potential causes of delay include:

High shipping volumes;
Public holidays;
Promotional periods;
Customs inspections or processing;
Severe weather;
Local delivery disruptions;
Carrier operational changes;
Transportation restrictions;
Force majeure events;
Other circumstances beyond our reasonable control.

If your order has significantly exceeded the estimated delivery timeframe and has not arrived, please contact us.

We will review the available order and tracking information and, where reasonably possible, assist with communication with the relevant carrier.

7. Delivery Address and Order Changes

7.1 Before Shipment

If your order has not yet entered the shipping process, you may contact us to request:

A delivery address correction;
A telephone number correction;
A correction to certain order information;
Order cancellation, where applicable.

Please contact us as soon as possible because orders may enter processing shortly after purchase.

We will make reasonable efforts to accommodate requests that are received before shipment, but we cannot guarantee that every requested change will be possible.

7.2 After Shipment

Once an order has been shipped, changing the delivery address or cancelling the shipment may no longer be possible.

If delivery fails because the customer provided an incorrect, incomplete, or unverifiable delivery address or contact information, we may need to discuss available options, such as redelivery or return to the sender.

Any additional shipping costs arising from such circumstances will be handled in accordance with applicable law and the specific circumstances of the order.

Nothing in this section limits any statutory withdrawal, refund, or other mandatory consumer rights.

8. Customs Duties, VAT, and Other Charges

Tax and customs requirements may vary between countries and depend on factors such as the destination, product type, order value, and applicable law.

Depending on the circumstances, an order may potentially be subject to:

Import duties;
Value Added Tax (VAT);
Customs processing charges;
Customs clearance fees;
Other legally applicable charges.

Where applicable law requires us to provide information about taxes, duties, or other charges before purchase, the relevant information will be provided during the ordering process.

Responsibility for taxes, duties, or other charges may depend on the destination country, product, order structure, and applicable law.

Customers should also consider any import or tax requirements that may apply in their country or region.

9. Damaged Packages or Incorrect Products

If your package arrives with visible transportation damage, or if you receive a product that is materially different from what you ordered, please contact us as soon as reasonably possible.

Where possible, please provide:

Order number;
Recipient name;
Email address used for the order;
Tracking number;
Photos of the product;
Photos of the external packaging;
A description of the issue.

We will review the order information, product details, and available delivery records and provide an appropriate solution based on the circumstances and applicable law.

Where a product is defective, damaged during transportation, incorrectly supplied, or otherwise does not conform to the contract, applicable statutory consumer rights remain unaffected.

10. Lost Packages

If tracking information indicates that a package may have been lost or there is an unexplained delivery issue, please contact us.

We will review the available tracking information, carrier records, and order details and provide reasonable assistance in investigating the matter.

Where applicable law requires us or the carrier to take responsibility for a delivery problem, the matter will be handled in accordance with applicable law.

11. Failed Delivery

Delivery may fail for reasons including:

Incorrect delivery address;
Incorrect or incomplete contact information;
No recipient available to receive the package;
Multiple unsuccessful delivery attempts;
Refusal to accept the package;
Other customer-provided information or actions affecting delivery.

If a delivery attempt is unsuccessful, we may contact you to determine whether redelivery, return, or another solution is appropriate.

Any additional delivery costs will be handled according to applicable law and the specific circumstances of the order.

This section does not affect any mandatory consumer rights relating to withdrawal, refunds, delivery, or other statutory protections.

12. Events Beyond Our Reasonable Control

Order processing or delivery may be affected by events that are beyond our reasonable control.

Such events may include:

Natural disasters;
Severe weather;
War or civil unrest;
Government actions or restrictions;
Major transportation disruptions;
Significant logistics system failures;
Internet or communication failures;
Other events that could not reasonably be prevented or controlled.

Where such circumstances occur, we will take reasonable steps to reduce their impact and provide relevant information where reasonably possible.

Nothing in this section limits rights or remedies that consumers are entitled to under applicable law.

13. Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict, or limit mandatory consumer rights under applicable law.

If any provision of this Shipping Policy conflicts with a mandatory consumer protection requirement, the applicable legal requirement will prevail.

For information about returns, refunds, and statutory withdrawal rights, please refer to our:

Return & Refund Policy

For information about personal information and cookies, please refer to our:

Privacy Policy

For information about website use, orders, payments, and other terms, please refer to our:

Terms of Service

14. Contact Us

If you have questions about order delivery, estimated delivery times, tracking information, delivery delays, lost or damaged packages, or other shipping matters, please contact:

Customer Support