AGB

Terms of Service

Last Updated: September 8, 2026

Welcome to our website.

Please read these Terms of Service carefully before accessing our website, browsing products, creating an account, placing an order, or using any related services.

These Terms of Service govern your use of our website and related services. By accessing or using the website, you agree to comply with these Terms of Service and other policies published on the website, including our Privacy Policy, Return & Refund Policy, and Shipping Policy.

If you do not agree with these Terms of Service, please do not use our website or related services.

Nothing in these Terms of Service is intended to exclude, restrict, or limit any mandatory rights or protections that consumers have under applicable law.

1. Website Services

Our website may provide services including:

  • Product information and product browsing;

  • Online ordering and purchasing;

  • Payment processing;

  • Order management;

  • Product delivery;

  • Customer support and after-sales assistance;

  • Returns and refunds;

  • Customer inquiries and related services.

We may update, modify, suspend, or discontinue certain website features when reasonably necessary for maintenance, technical upgrades, business operations, security, or legal compliance.

Where required by applicable law, we will take reasonable steps to provide appropriate notice regarding material changes.

2. User Eligibility and Accounts

When using our website or placing an order, you must have the legal capacity required under applicable law to enter into the relevant transaction.

If you create an account or place an order, you agree to provide information that is accurate, complete, current, and not misleading.

You are responsible for:

  • Keeping your account credentials reasonably secure;

  • Taking reasonable measures to prevent unauthorized access;

  • Updating information when necessary;

  • Notifying us if you become aware of unauthorized use of your account;

  • Not impersonating another person or providing false information.

If we reasonably believe that an account is associated with fraud, unlawful activity, a security risk, or a serious violation of these Terms of Service, we may take appropriate action, including restricting, suspending, or terminating access, to the extent permitted by applicable law.

3. Product Information

We make reasonable efforts to ensure that product information displayed on our website is accurate, clear, and reasonably up to date.

Product information may include:

  • Product name;

  • Product images;

  • Product description;

  • Product features;

  • Technical specifications;

  • Availability;

  • Price;

  • Delivery information.

Product images may appear slightly different from the actual product due to differences in device displays, browsers, lighting, or display settings.

If we discover an obvious technical, pricing, inventory, or other material error, we may correct the relevant information to the extent permitted by applicable law.

If such an error affects an order that has already been submitted, we will handle the matter in accordance with applicable law and provide appropriate information where required.

4. Orders and Contract Formation

When you submit an order through our website, your order information is sent to us for processing.

Submitting an order does not necessarily mean that the order has been accepted or that a consumer contract has been formed.

Depending on the circumstances, we may need to complete order confirmation, inventory verification, payment verification, and appropriate security checks.

We may be unable to accept or complete an order if, for example:

  • The product is unavailable;

  • Payment cannot be successfully processed;

  • The delivery address cannot be serviced;

  • The order contains an obvious error;

  • There are reasonable concerns regarding fraud or security;

  • Completing the transaction would violate applicable law.

If an order that has already been paid for is cancelled by us, we will refund any amount that is legally required to be refunded.

The time at which a consumer contract is formed will depend on applicable law and the relevant order confirmation or other communication provided to you.

5. Prices and Payment

Product prices and applicable charges will be displayed during the purchasing and checkout process.

Before submitting an order, you should review the final order summary, including the applicable product price, delivery charges, taxes, and other applicable charges where required.

The payment methods actually available to you will be displayed during checkout.

Depending on the website configuration and your location, available payment methods may include payment cards, PayPal, or other payment methods offered through our payment providers.

Payment transactions may be processed by third-party payment service providers.

We generally do not store complete payment card information unless necessary and permitted by applicable law.

Payment providers may process payment information in accordance with their own terms, privacy policies, and applicable security requirements.

Where applicable law requires certain taxes, delivery charges, or other costs to be disclosed before purchase, such information will be provided during the purchasing process.

6. Delivery

We arrange delivery based on the information provided with your order.

Delivery times may be affected by order processing, destination, carrier operations, customs procedures, public holidays, weather conditions, and other circumstances.

Any delivery time displayed on the website is generally an estimated timeframe unless a specific delivery date or legally binding delivery period is expressly stated.

Delivery may be affected by circumstances including:

  • Public holidays;

  • Severe weather;

  • Carrier delays;

  • Customs procedures;

  • Delivery service disruptions;

  • Events beyond our reasonable control.

If a delivery problem occurs, we will make reasonable efforts to assist with the issue.

For additional information, please refer to our Shipping Policy.

7. Returns, Refunds, and Replacements

Returns, refunds, withdrawals, and replacements are governed by our Return & Refund Policy and applicable law.

For EU consumers, statutory rights relating to withdrawal, defective or non-conforming goods, refunds, and other mandatory consumer protections remain unaffected by these Terms of Service.

For more information, please refer to our Return & Refund Policy.

If any provision of these Terms of Service conflicts with a mandatory consumer protection right, the applicable mandatory legal provision will prevail.

8. Product Quality and Statutory Rights

We are responsible for the products we sell to the extent required by applicable law.

If a product is defective, does not conform to the contract, or otherwise fails to meet mandatory legal requirements, consumers may have statutory remedies.

Depending on the circumstances and applicable law, remedies may include:

  • Repair;

  • Replacement;

  • Price reduction;

  • Refund;

  • Other remedies provided by applicable law.

Some products may also be covered by a manufacturer's warranty or a separate commercial warranty.

If an additional commercial warranty is expressly provided with a product, its specific terms and duration will be described in the relevant product information or warranty documentation.

Any commercial warranty does not affect mandatory statutory consumer rights.

9. Prohibited User Conduct

When using our website, you must not engage in activities that violate applicable laws or infringe the rights of others.

Prohibited activities include, but are not limited to:

  • Providing false, misleading, or fraudulent information;

  • Impersonating another person;

  • Interfering with the normal operation of the website;

  • Uploading viruses, malware, or other harmful code;

  • Attempting unauthorized access to servers, databases, or other systems;

  • Engaging in fraud, money laundering, or other unlawful activities;

  • Infringing intellectual property rights;

  • Violating another person's privacy or other legal rights;

  • Unauthorized copying, scraping, redistribution, or commercial use of website content;

  • Attempting to bypass website security measures;

  • Using the website in a manner that could reasonably damage our website, systems, or other users.

Where permitted by law, we may take appropriate action in response to such conduct, including restricting access, cancelling affected orders, suspending accounts, or reporting unlawful activity to the appropriate authorities.

10. Intellectual Property

Unless otherwise stated, the content and intellectual property appearing on our website are protected by applicable intellectual property laws.

This may include:

  • Trademarks;

  • Logos;

  • Product images;

  • Product descriptions;

  • Website designs;

  • Text and written content;

  • Graphics;

  • Software;

  • Website code;

  • Page structure;

  • Other website materials.

You may not copy, modify, reproduce, distribute, publicly display, sell, or otherwise commercially exploit protected website content without the appropriate authorization from the relevant rights holder, except where permitted by applicable law.

Nothing in these Terms of Service is intended to restrict any consumer right that cannot legally be excluded.

11. Third-Party Services

We may use third-party service providers to support website operations and provide services, including:

  • Payment providers;

  • Shipping and delivery providers;

  • Website hosting providers;

  • Cloud infrastructure providers;

  • Analytics providers;

  • Website security providers;

  • Customer service providers;

  • Advertising and marketing providers, where applicable.

Third-party providers may process information according to their own terms and privacy policies.

For information about how personal information is collected, used, and protected, please refer to our Privacy Policy.

12. Website Availability

We make reasonable efforts to maintain the availability and proper operation of our website.

However, we do not guarantee that the website or every feature will always be available or free from:

  • Scheduled maintenance;

  • Technical failures;

  • Internet or network interruptions;

  • Server failures;

  • Software errors;

  • Security incidents;

  • Third-party service interruptions.

If part of the website becomes temporarily unavailable, we will make reasonable efforts to restore the relevant service.

13. Liability

To the extent permitted by applicable law, we are not responsible for delays or interruptions caused by circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters;

  • Severe weather;

  • War or civil unrest;

  • Government actions;

  • Major network or infrastructure failures;

  • Third-party service interruptions;

  • Other events that could not reasonably be prevented or controlled.

Nothing in these Terms of Service excludes or limits liability that cannot legally be excluded or limited.

In particular, these Terms do not exclude or restrict mandatory consumer rights, statutory product guarantees, or other legal protections that apply to consumers.

14. Privacy

We respect your privacy and process personal information in accordance with applicable data protection laws.

Information regarding the collection, use, storage, protection, and disclosure of personal information, as well as our use of cookies and similar technologies, is provided in our Privacy Policy.

Our Privacy Policy forms an important part of the information governing your use of our website.

15. Changes to These Terms

We may update these Terms of Service from time to time due to:

  • Changes in applicable laws;

  • Changes to our business operations;

  • Website or service updates;

  • Security requirements;

  • Changes to third-party services.

Updated terms will be published on this website with a revised "Last Updated" date.

Where required by applicable law, we will provide appropriate notice of material changes.

Changes to these Terms will not affect rights that have already legally arisen before the changes, unless otherwise permitted or required by applicable law.

We recommend reviewing these Terms periodically.

16. Governing Law and Dispute Resolution

These Terms of Service shall be interpreted in accordance with applicable law.

For consumer transactions, any choice of law or jurisdiction provision will not deprive consumers of mandatory consumer protection rights available under the laws that apply to them.

If you have a concern or dispute, we encourage you to contact us first so that we can attempt to resolve the matter efficiently and amicably.

If the matter cannot be resolved through direct communication, you may have the right to seek a resolution through a competent court or another legally available dispute resolution mechanism.

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain effective to the extent permitted by applicable law.

17. Contact Us

If you have questions about these Terms of Service, an order, payment, delivery, returns, refunds, or any other website service, please contact:

Customer Support

📧 dietrichkrupazj126@gmail.com

When contacting us, please provide your order number and relevant information where applicable so that we can identify your request and provide appropriate assistance.

We will review and respond to your inquiry as soon as reasonably possible.

Thank you for using our website.